Refund & Cancellation Policy
Effective date: 23 September 2026 · Last updated: 23 September 2026
This policy applies to paid plans, My Study Mantra Credit boosters and Notes Shop files purchased through mystudymantra.in.
1. Cancellations
You may abandon or cancel checkout at any time before payment is completed. Current paid plans are purchased for the access period displayed at checkout, generally 30 days, and do not automatically renew unless an auto-renewal option is expressly shown and accepted. Because there is currently no automatic renewal, no further billing occurs after the purchased period ends.
Once a plan or credit booster has been activated, cancelling use of the account does not automatically create a refund. You may continue using the purchased benefit until its applicable expiry, subject to our Terms.
2. Refund eligibility
A full or appropriate partial refund may be approved when:
- payment was captured but the purchased plan or credits were not activated;
- you were charged more than once for the same intended purchase;
- an incorrect plan or credit pack was activated because of a My Study Mantra error;
- a material technical failure attributable to My Study Mantra prevents meaningful use and we cannot restore the service within a reasonable period; or
- a refund is otherwise required by applicable law.
3. Normally non-refundable situations
Except where required by law, refunds are normally unavailable when:
- the plan or credit booster was correctly activated and substantially used;
- My Study Mantra Credits have been consumed for AI generation or other eligible features;
- the request results from a change of mind, accidental purchase not caused by a technical error, or failure to cancel before completing checkout;
- the user’s device, network, browser or unsupported third-party service caused the issue;
- access was restricted for fraud, abuse or a material violation of the Terms; or
- the request is submitted more than 7 calendar days after payment or discovery of the eligible problem, unless applicable law requires otherwise.
4. How to request a refund
Email contact.mystudymantra@gmail.com with:
- the account email or phone number used for the purchase;
- Razorpay payment ID or My Study Mantra order ID;
- purchase date, amount and plan or pack name;
- a clear description of the problem; and
- a supporting screenshot or payment receipt, if available.
Do not send card numbers, CVV, UPI PINs, OTPs or banking passwords.
5. Review and refund timeline
We aim to acknowledge support requests within 48 hours and review complete refund requests within 5 business days. If approved, the refund will be initiated to the original payment method. After initiation, banks and payment providers may take approximately 5–10 business days to display the credit. Actual timing is controlled by the payment provider or bank.
Where only part of the purchased benefit failed or part was already consumed, we may offer a proportionate refund or restore the missing benefit, where permitted by law and accepted by the customer.
6. Failed or pending payments
If money is debited but Razorpay reports the payment as failed or pending, please first allow the bank’s normal reversal period. If the amount is not reversed or the purchase is not activated, contact us with the payment details so we can verify the transaction with Razorpay.
7. Chargebacks
Please contact us before raising a chargeback so we can investigate promptly. This does not restrict any lawful rights available through your bank, payment provider or consumer authority.
8. Notes Shop purchases
The Notes Shop sells digital study files (PDF) that are delivered to your account as soon as payment succeeds. Because the file is available immediately, Notes Shop purchases are normally non-refundable once the file has been delivered. We will review a request, made within 7 calendar days of the purchase, when:
- payment succeeded but the file was not delivered or cannot be opened;
- you were charged more than once for the same item; or
- the file is materially different from its description (for example, missing pages).
Each downloaded copy carries the buyer's email address and order number. Files are for your personal study only. Sharing, reselling or posting them may lead to the removal of access without a refund. Assignment items are reference solutions for learning; handing one in as your own work may break your school's rules.